Return Policy

Our Commitment

At PawNova Co., we want you and your pet to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligible Items

To be eligible for a return, items must be:

Unused and in the same condition that you received them
In the original packaging
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened grooming products
Items marked as final sale
Gift cards

How to Return

To initiate a return:

Contact our customer service team through our Contact Us page
Provide your order number and reason for return
We'll send you return instructions and a return authorization
Ship the item back to us using a trackable shipping method

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.